SUMMARY

The Company is seeking an Administrator, Quality Control-Leasing to support our rapidly growing team. The Administrator, Quality Control-Leasing will be responsible for executing all activities related to Quality Control and Leasing. The ideal candidate is someone looking for exposure to many aspects of the real estate investment industry and possesses the ability to work in a fast-paced, collaborative environment.

The Company is a property management company focused upon managing residential apartment properties in the Bay Area.  The Company seeks to attract and retain motivated real estate professionals who love the unique local Bay Area culture.

At Ballast, we think renters can experience San Francisco’s old-world charm without having to endure the 70’s avocado fridge. We work hard to find historic apartment buildings in all the best San Francisco neighborhoods. Our architectural crew then carefully renovates each structure, restoring its unique characteristics, and builds modern amenities into the units. We believe living spaces should have integrity and are deeply committed to our tenants.

Primary Responsibilities

• Conduct detailed quality control inspections and perform Matterport scans specifically tailored to leasing operations
• Utilize HappyCo for comprehensive building inspections, focusing on areas critical to leasing activities
• Oversee the inspection and maintenance of properties, ensuring readiness for leasing and adherence to quality standards
• Facilitate communication and coordination with Resident Managers (RMs) for posting notices and conducting move-out inspections
• Prepare detailed pre-move-out inspection reports and update the leasing team on inspection statuses using Monday.com
• Ensure unit readiness post-construction, transitioning smoothly to the leasing phase with rigorous quality checks
• Liaise effectively with the San Francisco Department of Public Health (SF DPH) and other government entities on matters affecting leasing operations
• Support property operations and maintenance teams, providing backup and ensuring seamless leasing activities
• Engage in special projects aimed at improving leasing processes and tenant satisfaction

Minimum Requirements and Qualifications

• Proficiency in Microsoft Office 365 and familiarity with iPhone/iPad applications, especially Matterport and Monday.com
• Experience with HappyCo software preferred, demonstrating a strong grasp of property inspection tools

Key Skills and Competencies

• Exceptional customer service skills, with a preference for multilingual candidates (Spanish or Chinese a plus)
• Professional demeanor, capable of maintaining confidentiality and exhibiting a calm presence under pressure
• Excellent verbal and written communication abilities
• Strong organizational and multitasking skills, able to work independently and complete tasks efficiently
• Ability to manage complex situations and maintain calm under pressure
• Demonstrated capability in documenting processes and communications in line with company policy

Ballast and its affiliates are committed to creating a diverse environment and are proud to be an equal-opportunity employer.  All qualified applicants will receive consideration for employment, and we prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  We are also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We thank all applicants who have applied however only those selected for an interview will be contacted.