Administrator, Quality Control 


The Company is looking for a Quality Control Administrator to assist with maintaining the company’s multifamily portfolio located in San Francisco and Berkeley. The ideal candidate is someone looking for exposure to many aspects of the real estate investment industry and possesses the ability to work in a fast-paced, collaborative environment.

The Company is a property management company focused on managing residential apartment properties in the Bay Area.  The Company seeks to attract and retain motivated real estate professionals who love the unique local Bay Area culture.

At Ballast, we believe it is possible for renters to experience San Francisco’s old-world charm without having to endure the ’70s avocado fridge. We work hard to find historic apartment buildings in all the best San Francisco neighborhoods. Our architectural crew then carefully renovates each structure, restoring its unique characteristics, and builds modern amenities into the units. We believe living spaces should have integrity and are deeply committed to our tenants.


Primary Responsibilities

  • Perform quality control inspections and Matterport scans
  • Conduct building inspections through HappyCo
  • Manage the Inspection and maintenance of all buildings with no RM assigned.
  • Post notices on tenant doors and in the lobby as needed or coordinate with RM’s to facilitate these postings
  • Respond to directions from multiple team members
  • Work independently off-site as needed in various locations
  • Assist Property Operations Managers with all vendors on-site
  • Coordinate access for Move-Out inspection site visits
  • Prepare Pre- Move Out inspection reports
  • Perform unit readiness inspections (before a unit turns over from construction to leasing)
  • Update inspection statuses for the team on
  • Communicate with residents after Move-Out inspections are completed
  • Maintain a good relationship with vendors and strong customer service skills to walk through challenging in-person scenarios
  • Cash collections and deposits from laundry services, as needed
  • Assist with property tours, as needed
  • Intercom user management, as needed
  • Liaison with SF DPH and other government entities, as needed
  • Support the Maintenance team through the assessment of work orders, and performing light maintenance, as needed
  • Special projects as needed
  • Required to lift a minimum of 10 lbs
  • Oversee Resident Managers in your region and ensure they are performing weekly building inspections
  • Perform common area inspections at all buildings visited for routine pre-move-out inspections
  • Train RM’s on your team on how to use Happy Co
  • Support RMs in your region when they are out sick/ on vacation by performing RM coverage


Minimum Requirements and Qualifications

  • Basic knowledge of Microsoft Office 365
  • Familiarity with iPhone/ iPad apps- Matterport, experience is preferred


Key Skills and Competencies

  • Strong customer service skills with multilingual candidates preferred (Spanish or Chinese)
  • Knowledge of HappyCo, Matterport, and preferred
  • Professional presence both in the workplace and on-site
  • Firm understanding of confidentiality
  • Great verbal and written communication skills
  • Solid organizational skills and multitasking capability
  • Able to work independently
  • Calm presence, able to remain calm under pressure
  • Efficient multitasking skills, able to complete work in a timely manner
  • Ability to communicate with internal and external parties via phone/email promptly
  • Impeccable documentation skills in keeping with company policy


Ballast and its affiliates are committed to creating a diverse environment and are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment, and we prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  We are also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We thank all applicants who have applied however only those selected for an interview will be contacted.