SUMMARY

The Company is seeking an Administrator, Revenue to support our rapidly growing team. The Administrator, Revenue will be responsible for executing all activities related to collections of rent and utilities for residential properties.

The Company is a property management company focused upon managing residential apartment properties in the Bay Area. The Company seeks to attract and retain motivated real estate professionals who love the unique local Bay Area culture.

At Ballast, we think renters can experience San Francisco’s old-world charm without having to endure the 70’s avocado fridge. We work hard to find historic apartment buildings in all the best San Francisco neighborhoods. Our architectural crew then carefully renovates each structure, restoring its unique characteristics, and builds modern amenities into the units. We believe living spaces should have integrity and are deeply committed to our tenants.

Primary Responsibilities

• Perform apartment visits in San Francisco, CA, and meet with residents in-person
• Monitor and track accounts and balances to identify overdue payments
• Arrange rent payments and negotiate payment plans with tenants
• Address billing matters and other general issues with tenants
• Maintain records and contacts, particularly delinquent account customers
• Submit regular reports on unpaid accounts status, and repayment progress
• Analyze account data and identify trends in payment behavior, in keeping with proactive debt management

Minimum Requirements and Qualifications

• 1-2 years of real estate, property management, rental collections, or other related field required
• High school diploma required. Associate’s/Bachelor’s degree is a plus
• Excellent communication skills (written and oral) with tenants, as well as internal team members
• Knowledge of billing procedures and collection techniques
• Comfortable working with Residential Residents
• Ability to walk stairs and short distances between apartment visits when needed

Key Skills and Competencies

• Able to effectively manage time to continuously address and follow up with multiple accounts
• Skilled in conflict resolution, particularly receiving complaints, implementing feedback, maintaining tenant satisfaction, and preventing disputes
• Proficiency in using debt collection software and databases to streamline collection processes
• Hold empathy and a positive attitude with tenants, as well as internal team members
• Ability to work collaboratively, and demonstrate leadership by motivating and guiding others
• Reliable and adaptable

Ballast and its affiliates are committed to creating a diverse environment and are proud to be an equal-opportunity employer.  All qualified applicants will receive consideration for employment, and we prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  We are also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We thank all applicants who have applied however only those selected for an interview will be contacted.